Skip to content
ALBEESystems

Client Operations

Freelance Inquiry Intake

AUT—001n8n / Claude / Gmail / Google SheetsBUILT

Enquiries are read, classified by intent, answered in the right tone, and logged — without manual triage.

Problem

Enquiries arrive at all hours through different channels. Serious clients wait hours for a reply while low-intent messages consume the same attention.

Workflow

  1. Trigger

    A new enquiry arrives.

  2. Step 1

    The enquiry is read and understood by an AI model.

  3. Step 2

    It is classified by what the person actually needs and how serious the enquiry is.

  4. Step 3

    A tailored reply is drafted in the right tone for that enquiry type.

  5. Step 4

    The reply is sent automatically.

  6. Step 5

    The full record is logged to a spreadsheet for follow-up.

  7. Result

    Every enquiry receives a considered response without manual triage, and no enquiry is lost between channels.

Tools

  • n8n
  • Claude
  • Gmail
  • Google Sheets